Legal
CoVEX Terms & Condition
USER AGREEMENT
THANK YOU FOR CHOOSING COVEX.IO (the "Site").
This User Agreement is an electronic agreement between you (hereinafter the “User”) and CoVEX Lab Technology LTD , a company registered and operating according to the laws of England and Wales, Company number 11238645, with the registered address International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN (hereinafter the “CoVEX”) that applies to your use of this website, all services, products and content provided by CoVEX. The text of this Agreement permanently located at https://CoVEX.IO/en/docs/agreement/ contains all the essential conditions of the public offer of CoVEX. By creating an account on the Site or by using any of the Services, you acknowledge that you have read, understand, and completely agree to this Agreement in effect from time to time. THE PRESENT OFFER IS CONSIDERED TO HAVE BEEN ACCEPTED PROPERLY IF THE USER FOLLOWS THE STEPS LISTED BELOW: AFTER THE USER PRESSES THE ‘CONTINUE’ BUTTON AND SEE APPEARED THE SPECIAL MESSAGE INFORMING ABOUT THE SUCCESSFUL REGISTRATION, THE REGISTRATION PROCESS IS CONSIDERED COMPLETED AND THE CONDITIONS OF THE PRESENT USER AGREEMENT BECOME OBLIGATORY TO ABIDE FOR THE REGISTERED PERSON. ATTENTION: IF YOU DO NOT AGREE WITH THE CONDITIONS OF THIS USER AGREEMENT, PLEASE DO NOT REGISTER ON THE WEB HTTPS://COVEX.IO/ AND DO NOT USE ITS SERVICE. CoVEX and the third party using the site in the Internet network located at https://CoVEX.IO/ have concluded the present Agreement on the following conditions.
Disclaimer

COVEX LEGAL AND RISK DISCLAIMER (“Disclaimer”)
This disclaimer (together with our Terms of Use Terms of Use (the “Terms”), Privacy Policy (the “Privacy Policy”) and any other documents referred to in those documents) is given by CoVEX Lab Technology LTD , a company registered and operating according to the laws of England and Wales, Company number 11238645, with the registered address International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN (hereinafter the “CoVEX”) and sets out the risks to the User associated with trading and the use of the Trading Platform.
Please read the following carefully to understand these risks. By visiting https://CoVEX.io the User are accepting and consenting to the practices described in this policy. All defined terms are as defined in the body of the text or in the Terms.
THE RISKS DESCRIBED BELOW ARE NOT NOR ARE THEY INTENDED TO BE A COMPREHENSIVE OR EXHAUSTIVE LIST OF RISK FACTORS.

ASSUMPTION OF RISK
The trading of goods and products, real or virtual, as well as crypto-currencies as well as the use of the CoVEX Platform involves significant risk, and the User specifically agrees to assume the risks set out in this Disclaimer (“Risks”) as well as other risks not set out herein which are inherent to online trading and cryptocurrency speculation. Cryptocurrencies markets are decentralized and non-regulated our Cryptocurrencies Trading Services as such term is defined in the Cryptocurrencies trading are unregulated services which are not governed by any specific European regulatory framework. Therefore, when CoVEX’s customers are using our Cryptocurrencies trading service they will not benefit from the protections available to clients receiving regulated investment. Customers using the Cryptocurrencies trading service only will not benefit from the protections available to clients receiving regulated investment services such as the access to the Financial Services Compensation Scheme (FSCS) and the Financial Ombudsman Service for dispute resolution. We will endeavour to enable you to benefit from rules relating to best execution and safekeeping of client assets. All these products carry a high degree of risk and are not suitable for many investors. This notice provides you with information about the risks associated with these products, but it cannot explain all the risks nor how such risks relate to your personal circumstances. If you are in doubt you should seek professional advice. It is important that you fully understand the risks involved before deciding to trade with CoVEX and that you have adequate financial resources to bear such risks and that you monitor your positions carefully. Trading involves risk to your capital. You should not invest money that you cannot afford to lose, however you cannot lose more than the equity in your account.
The Client agrees to assume the following risks and acknowledges and agrees that CoVEX shall not be responsible for or otherwise liable for any direct or indirect loss or damage of any kind whatsoever arising directly or indirectly from the occurrence in full or in part of any and all the following Risk events: INDEMNITY
The User agree to defend, indemnify, and hold us harmless, and each of our officers, directors, shareholders, members, employees, agents and affiliates, from any claim, demand, action, damage, loss, cost, or expense, including without limitation reasonable professional fees, arising out or relating to the User’s use of, or conduct in connection with the Trading Platform; the User’s violation of the Terms; or the User’s violation of any rights of any other person or entity and we will have the right, in our sole discretion, to control any action or proceeding and determine whether we wish to settle it, and if so, on what terms.
In deciding to copy a specific trader, account, portfolio and/or strategy, the User have considered the User’s entire financial situation including financial commitments and the User understand that using Social Trading service is highly speculative and that the User could sustain significant losses exceeding the amount used to copy a trader or traders;
information in relation to Social Trading provided by CoVEX is provided solely for informational purposes. CoVEX and its affiliates and their employees and agents are not investment or financial advisers.

AML Policy

Anti-money Laundering and Know Your Customer Policy
The purpose of the CoVEX Anti-Money Laundering and Know Your Customer Policy (hereinafter - the “AML/KYC Policy”) is to identify, prevent and mitigate possible risks of CoVEX being involved in illegal activity.
In conformity with international and local regulations CoVEX has implemented effective internal procedures to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to react correspondingly in case of any form of suspicious activity from its Users.
AML/KYC Policy includes Verification procedures, Compliance Officer, Monitoring Transactions, Risk Assessment.
Customer due diligence (“CDD”) has become one of one of the international standards for preventing illegal activity. Thus, CoVEX has implemented its own verification procedures within the rigorous standards of anti-money laundering and “Know Your Customer” procedures.
The CoVEX identification procedure requires the User to provide CoVEX with reliable, independent source documents, data or information (for example, a national ID card, an international passport, an extract from the bank, a utility bill). For such purposes, CoVEX reserves the right to collect the User's identification information for the purposes of AML / KYC Policy compliance.
CoVEX will take steps to confirm the authenticity of documents and information provided by Users. All legal methods for double verification of identification information will be used, and CoVEX reserves the right to investigate the cases of certain Users whose identities have been identified as dangerous or suspicious.
CoVEX reserves the right to verify the identity of the User on an ongoing basis, especially when its identification information has been changed or its activities appear suspicious (unusual for a particular User). In addition, CoVEX reserves the right to request from the Users current documents, even if they have been authenticated in the past.
Information about the user's identification will be collected, stored, shared and protected strictly in accordance with the CoVEX Privacy Policy and relevant rules.
After confirming the identity of the user, CoVEX may refuse potential legal liability in a situation where the company's services are used to conduct illegal activities.
In future, Users who intend to use payment cards for the purpose of consuming services must undergo a card check in accordance with the instructions available on the CoVEX website.
The Compliance Officer is the person, duly authorized by CoVEX, whose duty is to ensure the effective implementation and enforcement of the AML/KYC Policy. It is the Compliance Officer’s responsibility to supervise all aspects of CoVEX’s anti-money laundering and counter-terrorist financing, in particular collecting Users’ identification information, establishing and updating internal policies and procedures for the completion, review, submission and retention of all reports and records required under the applicable laws and regulations, monitoring transactions and investigating any significant deviations from normal activity, implementing a records management system for appropriate storage and retrieval of documents, files, forms and logs, updating risk assessment regularly, providing law enforcement with information as required under the applicable laws and regulations.
The Compliance Officer is entitled to interact with law enforcement, which are involved in prevention of money laundering, terrorist financing and other illegal activity.
The Users are known not only by verifying their identity by analysing their transactional patterns. Therefore, CoVEX relies on data analysis as a risk-assessment and suspicion detection tool. CoVEX performs a variety of compliance-related tasks, including capturing data, filtering, record-keeping, investigation management, and reporting. System functionalities include: In connection with the AML/KYC Policy, CoVEX will monitor all transactions and it reserves the right to ensure that transactions of suspicious nature are reported to the proper law enforcement through the Compliance Officer; request the User to provide any additional information and documents in case of suspicious transactions; suspend or terminate User’s Account when CoVEX has suspicion that such User engaged in illegal activity.
However, the above list is not exhaustive, and the Compliance Officer will monitor Users’ transactions on a regular basis in order to define whether such transactions are to be reported and treated as suspicious or are to be treated as bona fide. CoVEX, in line with the international requirements, has adopted a risk-based approach to combating money laundering and terrorist financing. By adopting a risk-based approach, CoVEX is able to ensure that measures to prevent or mitigate money laundering and terrorist financing are commensurate to the identified risks.

Privacy
This policy is the Privacy Policy of CoVEX Lab Technology Ltd (CoVEX).
CoVEX and its affiliates (hereinafter “CoVEX”, “we”, “us” or “our”) undertakes to take maximum efforts in order to protect your privacy. CoVEX uses the collected information about you to fulfil its contractual obligations and improve the customer service.
This policy together with the User Agreement and other documents referred to it defines the principles and rules on the basis of which we collect, process and use your personal data.
Please read this document carefully in order to understand our approach and policy regarding your personal data and how we will use your personal data.
CoVEX Labs Technology Ltd (a company, registered in International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN) is registered under the General Data Protection Regulation 2016/679 ("GDPR");in the United Kingdom and European union.
1. WHAT WE COLLECT ABOUT YOU
We may collect and process the following data about you:
Information you give to us.
You can provide us with information about yourself by filling in the relevant forms on the website or by providing us such information by phone, email, during a video conference or in any other manner. This information includes personal data which was specified when registering on the website, when subscribing to our service, opening an account and verifying the identity of the account holder or persons authorized to use it, as well as the payment instruments used by a person, when searching for a product, using any of services provided by our website, while placing orders on our website, by participating in discussions or using any other communication functions on our website, during participation in draws, promotions or surveys, and also when you tell us about problems or issues in the work of the website. For example, the data that you provide us, can include your last name and first name, your photos; your videos, your address; your nationality, your tax residency, your phone number; your e-mail address; your logins and nicknames, your bank details, including account numbers and payment details; your date of birth; information on the status of your accounts opened with banks or payment systems.
Information we collect about you. With regard to each of your visits to our website and use our services we can collect, for example, the following information about you (including automatically): Information we receive from other sources.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
2. USE OF COOKIES
Cookies are typically stored on your computer's hard drive, which assigns a unique identification to your computer. We also may use cookies stored in emails to help us confirm your receipt of, and response to. We also may use service provider(s) who will place cookies on the hard drive of your computer and will receive information that we select that will give us information about the way our users and visitors navigate on our site, what products are browsed, and general transaction information.
Information collected from cookies is used by us to evaluate the effectiveness of our site, analyse trends, see what difficulties our visitors may experience in accessing our site, and administer the platform. We need this information to improve the quality of our service.
You are agreeing that we may use browser feature known as a "cookie" for the purposes set above.
3. WHY WE USE YOUR PERSONAL DATA
We are going to use your personal data for the following purposes: 4. DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal information with any member group, which means our subsidiaries, our ultimate holding company and subsidiaries, as defined in the UK Companies Act 2006.
We may share your information with selected third parties including: We may also disclose your personal data to third parties in the following cases: 5. SECURITY AND STORAGE OF PERSONAL DATA
We have implemented security measures to ensure the confidentiality of your personal data and to protect your them from loss, misuse, alteration or destruction. Only authorized personnel of CoVEX have access to your personal data, and these personnel are required to treat the information as confidential. The security measures in place will, from time to time, be reviewed in line with legal and technical developments.
The information we receive from you can be transferred and stored outside the European Economic Area (EEA). The information about you can be processed by our employees or employees of service providers outside the EEA. When storing or otherwise processing information by such third parties outside the EEA, we guarantee that we will notify such third parties of our obligations under this Privacy Policy and will enter with them into relations that will impose obligations for them regarding your personal data, which are at least have level of protection as specified in this Privacy Policy. Such employees, among other things, can process your requests, payment details and provide technical support. By giving us your personal data, you consent to the transfer, storage and processing of your personal data. In its turn, we will take all necessary measures to ensure that your personal data is processed in compliance with the security rules and in accordance with the provisions of this Privacy Policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
6. BASIS FOR PERSONAL DATA PROCESSING
We collect and process your personal data only when we have a legitimate reason for such processing. Legal grounds include consent (in cases where you provide it), a contract (in cases where processing is necessary to fulfil the terms and conditions of contracts between you and CoVEX), compliance with a legal obligations (in cases where CoVEX is required to request / receive and process as well as to store your personal data in order to comply with the requirements of applicable laws, for example the laws related to legalization (laundering) of proceeds of crime, financing of terrorism and financing the proliferation of weapons of mass destruction) and legitimate interest (for example, when processing is necessary to protect you or us from certain threats (fraud, security, etc.), compliance with the provisions of applicable laws, the proper level of conduct of our business (the quality of the services provided, identification of needs, preparation of reports), conclusion and implementation of corporate transactions (sale of participant interests / shares, mergers, acquisitions), etc.).
In cases where the basis for data processing is the consent, you have the right to withdraw it at any time.
7. YOUR RIGHTS Also, you have the right to prohibit the use of your personal data for marketing purposes. Before requesting your personal information, we usually inform you that we are going to use your data or disclose it to third parties for promotional purposes. You can use the right to prohibit the processing of your personal data for promotional purposes by putting a tick in the relevant field in the questionnaire. You can also exercise this right by contacting us at any time.
Please note that the implementation of some of your rights, depending on the situation, may limit, complicate or completely exclude the possibility of further cooperation.
Our website can contain active links from / to the websites of partner organizations, advertisers and affiliated companies. If you are following an active link, please note that other websites have their own privacy policies, and we are not responsible for the provisions of these policies. Please review the privacy policies of these sites before sharing your personal information with them.
8. ACCESS TO PERSONAL DATA
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
9. RETENTION OF PERSONAL DATA
We will hold your personal data only for as long as it is necessary for us to do so, having regard to the purposes described in this privacy policy and our own legal and regulatory requirements. In accordance with our record keeping obligations we will retain accounts and personal data for, at least a period of five years after they are closed by you.
We may access your personal data or retain it for a longer period if it will be subject to an official request or legal obligation, an investigation by the government or an investigation into possible violations of our terms and conditions, or in other cases to prevent possible harm based on our reasonable considerations.
10. CHANGES TO THIS PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Crosschain
Cross-chain deposit means valid depositing of one cryptocurrency to the address of another cryptocurrency in blockchain (e.g. sending bitcoin to Ether wallet).
Recovery of cross-chain deposits is a very dangerous and time-consuming process. Not all deposits may be recovered, and the level of complexity, risk and time frames depend both on the type of currency and the used address for deposit.
Having taken into consideration all the factors the CoVEX team has developed the following fee structure of a cross-chain deposit recovery:
CoVEX will recover only those cross-chain deposits that exceed 50,000 USD now of transaction within a 30-banking day period. CoVEX has developed the following fee structure for all cross-chain recovery requests: the recovery is a flat fee of 1% BTC of the amount sent to the wrong address.
The Users should remember about the described difficulties of the cross-chain recovery process and take into consideration a significant number of deposits mistakenly sent to a wrong address. We aim to execute feasible requests within a 15-day period, but delays may accrue. In this case our support team will inform you appropriately. The CoVEX team dedicates its best efforts to resolve the issue within the shortest time frames. Thus, we ask you to be patient.
Attention: CoVEX will not recover coins and tokens which are not listed and supported by the CoVEX system.